黄金大道【049】

Thank you for choosing YIJIANG WALLART.

We are committed to providing high-quality craftsmanship and reliable after-sales support. Every artwork is carefully produced and inspected to ensure long-lasting enjoyment.

1. 3-Year Limited Warranty

All products purchased from YIJIANG WALLART are covered by a three (3) year limited warranty from the date of delivery.

This warranty applies to defects in materials and workmanship under normal residential use.

2. What Is Covered

During the warranty period, we will provide free replacement parts or appropriate solutions for the following issues:

Main Artwork Structure

• Frame cracking;
• Structural deformation;
• Mounting hardware defects;
• Manufacturing defects affecting normal use.

LED & Electronic Accessories

For products equipped with LED lighting, the warranty covers:

• LED strips;
• Transformers;
• Remote controls;
• Power adapters;
• Electronic components included with the product.

Replacement parts will be provided free of charge after verification.

3. What Is Not Covered

This warranty does not cover:

• Accidental damage;
• Improper installation or misuse;
• Damage caused by dropping, impact, or excessive force;
• Damage caused by humidity, water exposure, direct sunlight, or abnormal environmental conditions;
• Unauthorized modifications or repairs;
• Normal wear and aging over time;
• Battery depletion in remote controls or other accessories.

4. Warranty Claim Process

To request warranty service, please contact us and provide:

• Your order number;
• A description of the issue;
• Clear photos or videos showing the problem.

Our support team will review the information and provide an appropriate solution as quickly as possible.

Depending on the situation, we may provide:

• Free replacement parts;
• Technical assistance;
• Product repair recommendations;
• Partial replacement;
• Full replacement when necessary.

5. Lifetime Customer Support

Even after the warranty period has expired, we are always happy to assist our customers.

If you require replacement parts or technical support after the three-year warranty period, please feel free to contact us. We will do our best to provide assistance whenever possible.

6. Limitation of Warranty

This warranty is limited solely to the repair, replacement, or supply of replacement parts as determined by YIJIANG WALLART.

YIJIANG WALLART shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

7. Contact Us

If you have any questions regarding this Warranty Policy, please feel free to contact us.

Email：yaoshiyun07@gmail.com

WhatsApp：+60 1111 518182

Customer Support Availability

Monday – Sunday · 24 Hours Online Support (GMT+8)

Thank you for visiting YIJIANG WALLART. This Shipping Policy outlines our service regions, order processing times, shipping methods, estimated delivery times, and import tax arrangements. Please read carefully before placing your order.

1. Service Regions

We currently provide shipping services to the following regions:

• Malaysia
• Singapore
• Vietnam
• Thailand
• Hong Kong
• Taiwan

At this time, we do not ship to other countries or regions.

2. Order Processing Time

All orders are processed within 2–4 business days after payment confirmation (excluding weekends and public holidays).

During peak seasons or major holidays, processing time may be extended to 5–7 business days. Any significant delays will be announced on our website.

Once your order has been shipped, you will receive an email notification containing your tracking number.

3. Shipping Methods, Delivery Time & Restrictions

We offer free shipping on all orders.

Shipping methods are automatically determined based on the longest side of the artwork.

Standard Air Freight

Applicable to artworks with a longest side of 140 cm (55 inches) or less.

• Estimated Delivery Time: 7–9 business days
• Shipping Cost: Free

Economy Sea Freight

Applicable to artworks with a longest side of more than 140 cm (55 inches).

• Estimated Delivery Time: 21–25 business days
• Shipping Cost: Free

For safe transportation, oversized artworks are professionally crated and shipped via sea freight. The protective crate and packaging costs are fully included at no additional charge.

Please Note:

• Delivery times are estimates calculated from the shipment date and do not include order processing time.
• Actual transit times may vary depending on destination, customs clearance procedures, weather conditions, and local logistics services.
• The appropriate shipping method will be automatically determined based on the dimensions of the product ordered.

4. Duties & Import Taxes (DDP Service)

We provide Delivered Duty Paid (DDP) service for all supported regions.

This means that all import duties, VAT, GST, customs clearance fees, and other applicable taxes are covered by YIJIANG WALLART.

You will not be required to pay any additional import charges upon delivery.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your parcel through the carrier's official website.

6. Delivery-Related Issues

Address Accuracy

Please ensure that your shipping address, postal code, and phone number are accurate.

YIJIANG WALLART is not responsible for failed deliveries, returned parcels, or losses caused by incorrect addresses or unreachable phone numbers. Re-shipping fees may apply.

Parcel Delays or Exceptions

If your tracking information has not been updated for an extended period, or if your parcel is marked as delivered but has not been received, please contact your local courier first.

If the issue cannot be resolved, please contact us and we will gladly assist you.

Force Majeure

We are not liable for delays caused by circumstances beyond our control, including but not limited to:

• Customs inspections
• Severe weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions

We will work closely with our logistics partners to ensure your order reaches you as quickly as possible.

7. Returns & Refunds

For return or exchange requests, please refer to our Return & Refund Policy.

Items must be returned unused, uninstalled, and in their original condition.

For oversized products, removal of the protective wooden crate may affect return eligibility. Please refer to the Return & Refund Policy for full details.

8. Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us:

• Email: yaoshiyun07@gmail.com
• WhatsApp: +60 1111 518182
• Customer Support Availability: Monday – Sunday · 24 Hours Online Support (GMT+8)
  

Thank you for choosing YIJIANG WALLART. Customer satisfaction is very important to us. Please read the following policy carefully before placing your order.

1. 15-Day Return & Exchange Policy

We offer a 15-day return and exchange period from the date your order is delivered.

If you are not completely satisfied with your purchase, please contact our customer service team within fifteen (15) days after receiving your order. We will work with you to provide an appropriate solution.

Please do not return any item without contacting us first.

2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• The request must be submitted within 15 days after delivery.
• The item must be unused, uninstalled, and in its original condition.
• Original packaging should be retained whenever possible.
• Customers must contact us before returning any item.
• Unauthorized returns may not be accepted.

3. Customized Products

Most of our artworks are produced according to the customer's selected size and specifications.

Due to the personalized nature of these products, customized items are generally not eligible for return or refund unless:

• The item arrives damaged during transit;
• The wrong item was received;
• The product contains manufacturing defects;
• The item differs significantly from the order placed.

4. Shipping Damage, Incorrect Items & Manufacturing Defects

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos or videos showing the issue.

After verification, we will provide an appropriate solution, which may include:

• Free replacement;
• Exchange;
• Replacement parts;
• Partial refund;
• Full refund.

No additional charges will be required.

5. Refund Method

Approved refunds will be issued to the original payment method used during checkout, including:

• Credit Cards;
• Debit Cards;
• PayPal;
• Other supported payment methods.

Please allow several business days for your bank, credit card issuer, or payment provider to process the refund.

6. After-Sales Service Process

For any return, exchange, or after-sales support, please contact us first.

Please provide:

• Your order number;
• A description of the issue;
• Clear photos or videos showing the problem.

Our customer support team will respond as quickly as possible and assist you throughout the process.

7. Limitation of Liability

The liability of YIJIANG WALLART shall be limited solely to the terms described in this policy.

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

8. Policy Updates

YIJIANG WALLART reserves the right to modify this policy at any time.

Any updates will become effective immediately upon being posted on our website.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please feel free to contact us.

Email：yaoshiyun07@gmail.com

WhatsApp：+60 1111 518182

Customer Support Availability

Monday – Sunday · 24 Hours Online Support (GMT+8)