Refund & Return Policy

Thank you for choosing YIJIANG WALLART. Customer satisfaction is very important to us. Please read the following policy carefully before placing your order.

1. 15-Day Return & Exchange Policy

We offer a 15-day return and exchange period from the date your order is delivered.

If you are not completely satisfied with your purchase, please contact our customer service team within fifteen (15) days after receiving your order. We will work with you to provide an appropriate solution.

Please do not return any item without contacting us first.

2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The request must be submitted within 15 days after delivery.
  • The item must be unused, uninstalled, and in its original condition.
  • Original packaging should be retained whenever possible.
  • Customers must contact us before returning any item.
  • Unauthorized returns may not be accepted.

3. Customized Products

Most of our artworks are produced according to the customer's selected size and specifications.

Due to the personalized nature of these products, customized items are generally not eligible for return or refund unless:

  • The item arrives damaged during transit;
  • The wrong item was received;
  • The product contains manufacturing defects;
  • The item differs significantly from the order placed.

4. Shipping Damage, Incorrect Items & Manufacturing Defects

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos or videos showing the issue.

After verification, we will provide an appropriate solution, which may include:

  • Free replacement;
  • Exchange;
  • Replacement parts;
  • Partial refund;
  • Full refund.

No additional charges will be required.

5. Refund Method

Approved refunds will be issued to the original payment method used during checkout, including:

  • Credit Cards;
  • Debit Cards;
  • PayPal;
  • Other supported payment methods.

Please allow several business days for your bank, credit card issuer, or payment provider to process the refund.

6. After-Sales Service Process

For any return, exchange, or after-sales support, please contact us first.

Please provide:

  • Your order number;
  • A description of the issue;
  • Clear photos or videos showing the problem.

Our customer support team will respond as quickly as possible and assist you throughout the process.

7. Limitation of Liability

The liability of YIJIANG WALLART shall be limited solely to the terms described in this policy.

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

8. Policy Updates

YIJIANG WALLART reserves the right to modify this policy at any time.

Any updates will become effective immediately upon being posted on our website.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please feel free to contact us.

Email：yaoshiyun07@gmail.com

WhatsApp：+60 1111 518182

Customer Support Availability

Monday – Sunday · 24 Hours Online Support (GMT+8)