Warranty Policy

Thank you for choosing YIJIANG WALLART.

We are committed to providing high-quality craftsmanship and reliable after-sales support. Every artwork is carefully produced and inspected to ensure long-lasting enjoyment.

1. 3-Year Limited Warranty

All products purchased from YIJIANG WALLART are covered by a three (3) year limited warranty from the date of delivery.

This warranty applies to defects in materials and workmanship under normal residential use.

2. What Is Covered

During the warranty period, we will provide free replacement parts or appropriate solutions for the following issues:

Main Artwork Structure

  • Frame cracking;
  • Structural deformation;
  • Mounting hardware defects;
  • Manufacturing defects affecting normal use.

LED & Electronic Accessories

For products equipped with LED lighting, the warranty covers:

  • LED strips;
  • Transformers;
  • Remote controls;
  • Power adapters;
  • Electronic components included with the product.

Replacement parts will be provided free of charge after verification.

3. What Is Not Covered

This warranty does not cover:

  • Accidental damage;
  • Improper installation or misuse;
  • Damage caused by dropping, impact, or excessive force;
  • Damage caused by humidity, water exposure, direct sunlight, or abnormal environmental conditions;
  • Unauthorized modifications or repairs;
  • Normal wear and aging over time;
  • Battery depletion in remote controls or other accessories.

4. Warranty Claim Process

To request warranty service, please contact us and provide:

  • Your order number;
  • A description of the issue;
  • Clear photos or videos showing the problem.

Our support team will review the information and provide an appropriate solution as quickly as possible.

Depending on the situation, we may provide:

  • Free replacement parts;
  • Technical assistance;
  • Product repair recommendations;
  • Partial replacement;
  • Full replacement when necessary.

5. Lifetime Customer Support

Even after the warranty period has expired, we are always happy to assist our customers.

If you require replacement parts or technical support after the three-year warranty period, please feel free to contact us. We will do our best to provide assistance whenever possible.

6. Limitation of Warranty

This warranty is limited solely to the repair, replacement, or supply of replacement parts as determined by YIJIANG WALLART.

YIJIANG WALLART shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

7. Contact Us

If you have any questions regarding this Warranty Policy, please feel free to contact us.

Email：yaoshiyun07@gmail.com

WhatsApp：+60 1111 518182

Customer Support Availability

Monday – Sunday · 24 Hours Online Support (GMT+8)